Privacy Policy

Effective date: February 5, 2021

FamHis, Inc. (“us”, “we”, or “our”) operates the https://famgenix.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

What data do we collect?

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information if and when you provide information to us, or automatically through operating our Services. Let’s go over the information that we collect.

Information You Provide to Us

The amount and type of information you provide depends on the context and how we use the information. Whenever you communicate with us using one of our forms (contact, support, sign-up or others) or via email or phone, you may need to provide us with certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. We then need to store a copy of our communications. 

We do not sell our users’ private personal information.  Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Information We Collect Automatically

We also collect some information automatically:

Log Information: FamHis follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. We collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.  These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Usage Data:  We may also collect information how the Service is accessed and used.  This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, device information (e.g., screen size, name of cellular network, and mobile device manufacturer) and other diagnostic data.  We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.

Tracking and Cookies Data:  Like any other website, we use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness if you receive emails from us. 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

How We Use Your Information

We use information about you as mentioned above and for the purposes listed below:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

FamHis, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

We do not sell your private personal information you share with us. We may disclose your personal data (with appropriate safeguards on your privacy) in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of FamHis, Inc.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Your Choices

You have several choices available when it comes to information about you:

• Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
• Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
• Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using FamHis, Inc. websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

If you would like to make a request to exercise any of these rights, please contact us below:

• By email: info@famhis.net
• By visiting this page on our website: https://famhis.net/contact/
• By phone number: 833-221-6900

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
 

Google Analytics 

This website uses Google Analytics, which is a web analytics service that tracks and reports website traffic from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). 

In using Google Analytics, our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address.  Google does not identify individual users or associate your IP address with any other data held by Google.  Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.  The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
 

Google Ads Conversion Tracking

This website uses Google Ads, which is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google Ads, we use conversion tracking. If you reached our website by clicking on an advertisement served by Google, Google Ads will place a cookie on your computer, which are small text files that your internet browser stores on your computer. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page.

Each Google Ads customer receives a different cookie. Therefore, cookies cannot be tracked through the websites of other Google AdWords customers. The information gathered using the conversion cookie is used exclusively to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, we do not receive any information that personally identifies visitors.

If you do not wish to participate in tracking, you can prevent the use of cookies by selecting the appropriate bowser settings, or by setting it to block cookies from the domain googleleadservices.com. You will then not be included in the conversion tracking statistics. For additional information as well as the privacy policy of Google, please visit: https://policies.google.com/technologies/ads and https://policies.google.com/privacy
 
Mailchimp

We use Mailchimp to deliver and manage our email marketing and newsletters.  The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. 

You may receive these newsletters by requesting your interest in our product from a form on our website.  Information stored on the Mailchimp servers include name, email, company and country.  If you wish to unsubscribe, you can do so by using the link at the bottom of each email you receive, or by emailing us using the contact information below.  Mailchimp does not, under any circumstances, disclose this information to anyone. If abusive or illegal behavior related to our data is detected, Mailchimp may share this data or portions of it with affected ISPs or anti-spam organizations to the extent permitted or required by applicable law.  MailChimp is certified under the EU-US-Privacy-Shield. This is a treaty between the European Union and the USA that guarantees European data protection standards in the USA.  For more information on the privacy practices of Mailchimp, please visit the Mailchimp Privacy Policy page: https://mailchimp.com/legal/privacy/.

EspoCRM

If you complete the form requesting that we contact you, your details (name, email, company and country) will be stored with the EspoCRM customer relationship management system, with headquarters located at Rivnenska, 5A, office 404, Chernivtsi, Ukraine, 58013 and servers located in Canada and Germany. This service makes it possible for us to manage a database of our contacts and your information will only be used to communicate with you.  You can read more about the EspoCRM privacy policy at https://www.espocrm.com/privacy-policy/.

Jira Service Management

If you request help from a support form on our website, your details (name, email) will be stored in the Jira Service Management system from Atlassian, with headquarters located at Level 6, 341 George Street, Sydney, NSW 2000 Australia.  This service helps us to better organize our support communication and ticket items to better serve our customers, and your information will only be used to communicate with you.  You can read more about the Atlassian privacy policy at https://www.atlassian.com/legal/privacy-policy.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@famhis.net
• By visiting this page on our website: https://famgenix.com/contact/
• By phone number: 833-221-6900